Lattice Review 2025: Features, Pricing, Pros & Cons

Comprehensive Lattice review that breaks down its core features, pricing, and pros and cons. Find out if this intuitive HR software is the ideal fit for your business.
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Our take

Summary
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Lattice is a leading people management platform that unifies HR functions, talent management, and AI-driven insights in a single, user-friendly solution. Trusted by over 5,000 organizations worldwide—especially mid-sized and high-growth tech companies—Lattice excels in performance management, one-on-ones, goal setting, and employee engagement. Its AI-powered features help HR teams focus on strategic initiatives rather than administrative tasks. While Lattice is not a full HRIS (lacking payroll, time tracking, and benefits management) and has a $4,000 minimum annual spend, it is ideal for medium to large organizations prioritizing performance management and employee engagement, often alongside an existing HRIS.

Strengths
  • Exceptional Performance Management: Natural, user-friendly performance reviews, goal setting, and continuous feedback that people actually want to use.
  • Unified Platform: Integrated performance, engagement, goals, and compensation planning provide complete employee visibility without data silos.
  • Advanced AI: Automatically summarizes surveys, generates performance insights, and helps managers write better feedback—reducing admin time.
  • Strong User Satisfaction: 4.7/5 G2 rating and 8.1/10 TrustRadius score with consistently positive feedback on platform and support.
Limitations
  • High Entry Cost: $4,000 annual minimum makes it expensive for companies under 30 employees who pay for unused seats.
  • Limited Customization: Restrictive options for unique processes and complex reporting needs; often requires data export for analysis.
  • Not Full HRIS: Lacks payroll, detailed time tracking, and benefits.
  • English Only: No multi-language support limits effectiveness for international teams.
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Lattice Features

Features Showdown Summary

Feature Category
Lattice Features
Core HRIS
Employee data storage and onboarding workflows, but lacks full HRIS depth.
Payroll
Requires integration with third-party payroll providers.
Benefits Administration

No native benefits management; must rely on other HRIS systems.
Recruiting & Onboarding
Lattice does not provide applicant tracking or recruiting tools.
Time & Attendance
Basic PTO tracking, but weak compared to specialist solutions.
Global Hiring (EOR)
No Employer of Record (EOR) functionality for international hiring.
IT Management
No device or IT provisioning support.
Finance Management
No payroll funding, expense management, or finance modules.
Workflow Automation
Automates reviews, feedback cycles, survey analysis, and reporting.
Integrations
Integrates with popular HRIS, payroll, and productivity tools (e.g., Workday, ADP, Slack, Teams).
Pricing Transparency
Pricing starts at $11/user/month but requires $4,000 annual minimum—creates opacity for small teams.
Target Market Focus
Mid-market, high-growth tech companies are the primary audience.

User Satisfaction Ratings Summary

As of September 2025, Lattice generally received high marks for its respective strengths, below are the areas with user feedback and experiences.
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Product Capability Score Summary

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Key Lattice Features and Functions

HRIS Management
Lattice's HRIS module functions as the platform's data foundation, centralizing essential employee information and automating basic HR workflows. The system handles secure employee record storage, streamlined onboarding processes, and fundamental administrative tasks that typically consume HR teams' time and energy.

While Lattice markets HRIS capabilities alongside payroll and time tracking features, it's important to understand what this actually means in practice. The platform excels as a talent management system but takes a more foundational approach to traditional HRIS functions. For example, G2 ratings show Lattice scoring 5.7 for time, attendance, and PTO management, notably lower than dedicated HRIS platforms that score above 8.0 in these areas.

Lattice's HRIS strength lies in creating a clean data structure that powers their performance management, goals, and engagement tools. The system effectively manages employee profiles, basic workflow automation, and integration with their talent suite. However, organizations looking for comprehensive benefits administration, robust payroll processing, or advanced time tracking may find gaps in functionality.
Performance Management
Lattice's performance management suite stands as its flagship capability, consistently earning top ratings and customer acclaim. The comprehensive platform delivers everything organizations need for effective performance reviews, talent assessments, continuous feedback, and structured one-on-one meetings, all within a unified, user-friendly interface.
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Lattice Performance Function
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Lattice Performance Reviews Deep Dive
Additional Performance Features
Flexible Review Cycles & Customizable Workflows: What distinguishes Lattice is its exceptional adaptability across different organizational needs. The platform supports annual, quarterly, and project-based review cycles with fully customizable templates and automated workflows. This flexibility empowers HR teams and managers to create performance assessment processes that authentically reflect their company culture and strategic objectives.
Continuous Feedback & Real-Time Communication: Lattice transforms traditional performance management by enabling ongoing dialogue between managers and employees. The real-time feedback system moves organizations beyond outdated annual review cycles, fostering continuous performance conversations. The highly-rated one-on-one meeting tool guides productive discussions while tracking progress against goals and action items.
360-Degree Review Considerations: While Lattice offers comprehensive 360-degree review functionality, some users note administrative complexity in the peer nomination and approval workflow. The multi-step process for selecting feedback providers can be time-intensive for HR administrators. Organizations should evaluate these specific administrative requirements during product demonstrations to ensure alignment with their team's operational capacity and workflow preferences.
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Lattice Performance Review Cycle
Goals & OKRs Management
Lattice's Goals & OKRs module creates powerful alignment between employee contributions and company-wide objectives. The platform supports goal creation and progress tracking across individual, team, and organizational levels, ensuring every employee understands how their daily work drives broader business results and organizational success.
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Lattice Goals & OKRs Feature Deep Dive
Integrated Performance Management & Goal Tracking: The goals module seamlessly connects with Lattice's performance management system, automatically incorporating goal progress into performance reviews and one-on-one meetings. This integration eliminates silos between goal-setting and performance evaluation, creating a unified approach to employee development and accountability.
Enhanced Productivity Through Strategic Alignment:
By providing clear visibility into how individual efforts contribute to company objectives, the platform drives workforce productivity and accountability. Employees gain meaningful context for their work, while managers can better guide team performance toward strategic outcomes.
Considerations for Goal Hierarchy Visualization
: While Lattice excels at goal connectivity and tracking, some organizations may find the hierarchical goal visualization less intuitive than expected. Companies requiring detailed visual goal cascading and organizational alignment trees should evaluate whether Lattice's current visualization capabilities meet their specific transparency and communication needs.
Employee Engagement
Lattice delivers an all-in-one employee engagement solution featuring advanced survey tools, pulse checks, and Employee Net Promoter Score (eNPS) measurement capabilities. The platform captures real-time employee sentiment data to help organizations understand workforce satisfaction and company culture health.
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Industry-Leading Benchmarking & Data Insights: What sets Lattice apart is its extensive benchmarking database, powered by Lattice and Mercer data across hundreds of industries, regions, and company sizes. HR teams gain valuable context by comparing their engagement scores against relevant peer organizations, enabling data-driven decisions and strategic workforce planning.
AI-Powered Survey Analysis & Automation: Lattice AI transforms how organizations process employee feedback by automatically analyzing survey results and open-ended responses immediately after survey completion. The intelligent system identifies key engagement drivers, analyzes comment patterns, and provides research-backed action recommendations—saving HR teams over 30 hours per survey cycle.
Strategic HR Transformation Through Automation: This AI-driven approach revolutionizes the HR function by eliminating time-consuming manual analysis tasks. HR professionals can shift from reactive administrative work to proactive strategic initiatives, focusing on implementing meaningful action plans that improve employee experience and drive organizational success.
Career Development (Lattice Grow)
Lattice Grow puts career development directly in employees' hands with tools that make professional growth feel achievable rather than overwhelming. The module offers personalized development plans, clear career pathway mapping, and skill progression tracking—all designed to help people see exactly how to advance within their organization.
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Lattice Grow Feature
Development Plans Built from Real Performance Data: What sets Lattice Grow apart is how it uses existing performance information to create meaningful development plans. With one click, the system pulls from past reviews, manager feedback, and stated career goals to generate actionable growth roadmaps. No more starting from scratch or wondering what skills actually matter for advancement.
Making Career Growth an Ongoing Conversation
: Instead of treating development as an annual checkbox exercise, Lattice Grow integrates naturally with ongoing performance discussions. Employees can track skill development over time, managers can provide targeted coaching, and everyone stays aligned on career progression goals.
Compensation
Lattice's compensation module takes the guesswork out of pay decisions by connecting compensation directly to performance data. The platform provides cycle management tools, compensation analytics, and market benchmarking capabilities that help organizations build fair, competitive pay strategies based on actual performance metrics rather than subjective decisions.
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Lattice Compensation Feature
Transparent Pay Decisions Through Performance Integration: What makes Lattice's approach valuable is how seamlessly it integrates with their performance management system. Instead of treating compensation as a separate process, pay adjustments flow naturally from documented performance data. This integration creates transparency for both managers and employees—everyone understands how performance translates to compensation changes.
Market-Informed Compensation Planning
: The benchmarking features help HR teams understand where their pay scales stand relative to market rates, ensuring competitive positioning while maintaining internal equity. Organizations can make data-driven compensation decisions that support both employee retention and budget planning.
AI Integration
Lattice has invested heavily in AI across its modules. Lattice has woven artificial intelligence throughout their platform in ways that solve real problems HR teams face every day. AI is built into core functions to eliminate time-consuming tasks and surface insights that would otherwise get buried in data.
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Lattice AI Features
AI Tools That Improve Real Work - The Writing Assist: The Writing Assist feature helps managers write better performance reviews by catching unclear language, grammar issues, and potential bias in real-time. Beyond writing support, Lattice AI generates personalized coaching recommendations, creates meeting agendas, and automatically summarizes performance data and employee feedback, turning hours of manual work into minutes of review time.
From Administrative Burden to Strategic Focus:
Here's where Lattice AI makes a meaningful difference: it can analyze thousands of employee comments and surface key themes in seconds, work that would normally take HR teams days to complete manually. This isn't just about efficiency, it's about fundamentally changing what HR professionals spend their time doing.
Empowering People-Focused Leadership:
By handling the data heavy lifting, Lattice's AI frees up managers and HR teams to focus on what humans do best: meaningful coaching conversations, strategic planning, and building stronger workplace cultures. The technology handles the analysis and summarization, so people can focus on action and relationship-building.This approach positions Lattice as more than just another HR platform—it's designed to evolve how organizations think about people management in an AI-enabled workplace.

Strategic Recommendations: Based on the Business Needs

Who Is Lattice Best For: Key Considerations for Decision-Makers Ideal Customer Profile:
  • Mid-sized to large, high-growth companies that want to strengthen performance management, engagement, and goal alignment.
  • Technology-driven organizations with distributed or hybrid teams, where continuous feedback and transparency are central to culture.
  • HR leaders looking for a best-in-class solution for talent management and people development, supported by AI-driven insights.
  • Companies already using a dedicated HRIS (e.g., Workday, ADP, or BambooHR) but seeking an advanced performance and engagement layer.
Not Ideal For:
  • Small businesses or startups with fewer than ~30 employees, given the $4,000 minimum annual spend.
  • Organizations requiring a full HRIS with native payroll, time tracking, or benefits administration.
  • Global enterprises seeking multi-language support or complex compliance tools.
  • Companies with highly complex, custom reporting needs, as Lattice’s analytics may feel limiting compared to specialist platforms.

Lattice's Implementation Considerations

Implementation vs. User Experience Gap: While employees love Lattice, HR teams face a different reality during setup. The platform's comprehensive features create administrative complexity, with many reviews describing the backend as "complex" or "clunky."Expect a Learning Curve: New customers need significant upfront investment—either internal technical resources or external implementation support. This isn't plug-and-play; it requires time to unlock full potential.
The Trade-off: Organizations must choose: immediate administrative simplicity or accept initial complexity for higher long-term user engagement. Companies choosing Lattice typically prioritize widespread employee adoption over setup convenience.
Bottom Line: Budget for both time and resources during onboarding. Lattice delivers results, but only after teams invest in understanding its configuration and capabilities.

Conclusion & Recommendations

Lattice is a best-in-class people management platform, particularly strong in performance management, goal alignment, and engagement. While it lacks full HRIS functionality, its AI-driven insights and intuitive design make it an excellent investment for organizations prioritizing people's success.Companies should view Lattice's HRIS as an excellent foundation for talent management rather than a replacement for full-featured HR systems. If an organization's  priority is performance management with basic HR data support, Lattice fits perfectly. Organizations needing comprehensive HRIS functionality might consider Lattice alongside dedicated payroll and benefits platforms, or evaluate more traditional all-in-one HRIS solutions.
For HR leaders: Use Lattice to increase adoption of performance and feedback processes and shift HR’s role toward strategic impact.

For CFOs/Operations: Consider ROI not just in engagement, but also efficiency gains from AI-driven automation.

For decision-makers: Assess whether your organization needs a full HRIS. If yes, pair Lattice with another system; if not, it can serve as a best-in-class talent platform.